Shipping & Returns

Shipping Rates:

We offer either UPS or USPS to ship your order. If you select Standard shipping orders under 5lbs will ship USPS while orders over 5 lbs will ship UPS. Orders selecting UPS Ground or2nd Day will be delivered by UPS.


High value orders over $250 will ship via UPS and will be billed at UPS GroundRates.

UPS Shipping:

UPS shipping options are billed at actual UPS rates.

Estimated Shipping Transit Times:
Standard Shipping:  3-7 Business Days
UPS Ground: 1-5 Business Days
Express UPS 2nd Day: 2-Business Days
International Express:  UPS 3-5 Business Days

*Please allow 48 hours for us to process your order.

International Rates:
We use UPS International Shipping. Our rates are pulled directly from UPS's system in real time.

Customs and Brokerage Fees:

Customs departments ofother countries may charge extra fees or tarriffs for international shipments.Such fees are variable and you should contact your country's customs departmentto see if you will need to pay any additional fees to claim your shipment.Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.

Returns

We will accept unused product with return authorization approval number. Please do not attempt to return without contacting SexPlayThingStore.com first. Returns are subjectto a 20% restocking fee. If you receive a defective product we will gladly replace it within 14 days of sale.

Items purchased online and at our retail locations cannot be returned unless the item is defective. Defective items will be exchanged for the same item only within 14 days of purchase and must be accompanied by the sales receipt. All returns must be pre-approved, so please contact info@sexplaythingstore.com for a Return Authorization number for quicker processing.

WE DO NOT ACCEPT ANY RETURNS ON THE FOLLOWING ITEMS:

Silicone dildos

Strap-on Harnesses

Glass, Stainless Steel, Metal or Wood items

Condoms 

Lubricants

We cannot process any returns, exchanges, or credits without hearing from you first and giving you a Return Authorization #.

We cannot process any returns that are dirty, badly broken, or obviously tampered with due to health and sanitary reasons.

We do not send replacement orders for issues with Customs. We cannot send replacement items unless we have spoken with you and confirmed if it is indeed due to a defective product. 

All our products are sourced directly from world renowned manufacturers with the highest quality control standards.

Please choose your products carefully.

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